Operations Associate

Location: Washington, DC      Department: Customer Support

GetUpside is quickly growing and looking for a few great people to assist in back-end operations over the next 6 months. The position will start at approximately 30 hours/week and will likely grow to 40 hours/week. Some weekend availability is a must.

What you'll do in the Customer Support aspect of the role:

  • Provide Tier 1 customer support via Zendesk to users of the GetUpside app through private app messaging/email

  • Apply critical thinking and use technical tools to investigate customer questions, identify customer issues, and resolve them

  • Communicate with the team on any emerging user trends/app issues

What you'll do in the Operations aspect of the role:

  • Work with operations team to review data for store purchase receipts that the software system has flagged as having issues

  • While reviewing receipts, identify patterns for errors in receipts and update software system database to fix these errors

  • Be flexible to adapt to a constantly improving and changing software system. Help provide feedback to make the system better

What you need:

  • Must be proficient on a Mac computer

  • Very strong proficiency in English

  • College degree, technical backgrounds preferred

  • 2+ years of work experience

  • Strong critical thinking and analytical skills

  • Experience using technical toolsets to identify customer issues and solve those issues

  • Experience with a ticketing system (Zendesk, Service Cloud, Desk, etc.)

  • Desire to provide a great customer experience, one delightful response at a time

  • Excellent written and verbal communications skills

  • Self-managed and highly motivated with a positive, solution-oriented attitude

  • Be flexible and excited about adapting to new situations in an ever-changing startup environment

How to Apply

Please email your resume to laura@upside-services.com for consideration.