Account Manager

Location: Washington DC or Austin TX

What will you do?

Account Managers are responsible for day-to-day relationship management for new and existing strategically targeted clients. In this role, you will serve as a key business contact and as client liaison responsible for GetUpside’s post-sale experience. Account Managers set up each client for success to ensure stories are preserved. Responsibilities include driving successful product adoption and overall management of the client relationship, reporting and analytics of engagement, and successful delivery and management of the platform.

More specifically, you’ll be responsible for:

  • Day-to-day relationship management for new and existing strategically targeted clients.

  • Evolving and improving GetUpside’s post-sale experience for clients.

  • Collaborating to provide best practice workflow to include written processes, policies, and procedures that support client management of product output during implementation and operations phase to ensure optimal use of the product.

  • Executing product implementations.

  • Monitoring internal operations to assure timelines are met and actions are taken to promote client success.

  • Understanding product capabilities and solutions and maintain knowledge of company and product information by working closely with Sales, Product Marketing, and other internal teams.

What do you need?

  • Minimum of 2 years of experience in client relationship management, sales, SaaS, branding or digital agency.

  • Category experience across one or more of the following: retail, QSR/restaurants, travel, finance/insurance and CPG

  • 4-year college degree preferred

  • High energy and a passion for technology

  • Willingness to roll up your sleeves to handle a wide range of team and company needs at first.

  • Creative thinking – many of our solutions are currently custom

  • New business hunter. A builder by nature. Team player.

  • Willingness to travel up to 50% of time in first year (will scale down to 25% in the second year)

How to Apply

Please email your resume to recruiting@getupside.com for consideration. We’ll be in touch if we think there’s a great fit!